The walkthrough.
15 minutes, on-site or virtual. We bring a notepad and a camera — not a sales deck. We look at floors, fixtures, restrooms, kitchen, restocks, the trash flow, and your operating calendar. Who joins from your side: facility manager and whoever owns the daily complaint stream.
What you leave with: a written scope draft inside two business days. If we don't think we're a fit, we'll tell you and point you somewhere reasonable.
Scope and crew tiers.
Scope is written down by line item, not described in paragraphs. Cadence is keyed to your operating hours, not a generic Monday-through-Friday.
- Tier 1 — recurring crew. Trained day porters and overnight techs assigned to your route by name.
- Tier 2 — specialty floor crew. Carpet extraction, VCT strip-and-wax, hard-floor restoration.
- Tier 3 — project crew. Window work, pressure washing, post-event resets, move-in / move-out.
Photo verification, every visit.
You get a PDF in your inbox by 9am the next morning. Eight to twelve annotated photos covering the items you flagged in the walkthrough as the things you actually look at: lobby glass, conference rooms, restrooms, the kitchen sink. A tech sign-off line. Date, address, scope completed.
If a photo shows an issue, the issue is already in our queue before you see it. The point is not to prove we showed up. The point is to give you something to walk into the building already knowing.
Download a sample report →Backup capacity.
When a crew member is out, the backup is named in the contract. They've already worked your scope — not a stranger off the bench. Redundancy is planned from day one so a single call-out never reaches your desk.
Single point of accountability.
One phone number. One account manager. One invoice. Every line of work — recurring, periodic, project — rolls up to the same monthly statement. No more reconciling four vendors against four COIs against four invoices.
Day porter · 88 hours — $X,XXX
Carpet extraction · quarterly — $X,XXX
Single monthly invoice. One COI on file.
Escalation.
If something is wrong, we own it inside one business day. Not a re-scoping conversation, not a finger-point — a re-clean or a credit, your call. Escalation goes through the named account manager, not a queue.
If we cleaned it, you have a photo of it. If something goes wrong, we own it. If you call, a real person answers.
How a real bid gets built.
Most cleaning bids in this category are reverse-engineered from a square-footage table and a per-foot rate. Ours come from the walkthrough. Four things move the number, and none of them are guessable from a floor plan.
Square footage
The starting frame, not the answer. A 25,000-sf law office and a 25,000-sf service drive are not the same bid and never will be.
Walking time
Distance between zones. A million-square-foot warehouse with two restrooms across the building is not the same as a 100k office with restrooms on every floor. Some industrial sites we cover by bicycle.
Soil density
A daycare lobby is not a law-office lobby. A dealership service drive is not a showroom. Same square foot, different chemistry, different labor hours, different cadence.
Operating calendar
Three shifts. Weekend events. Religious calendar. School year. A bid keyed to the wrong hours is a bid that doesn't survive month two.
Why the bottom of the bid range is rarely cheaper.
Cleaning bids spread across a wide range, and the bottom of that range is usually a national franchise that just sold your account to a local crew for around 30¢ on the dollar. Three handoffs later, you're on your fourth account manager, the original walkthrough notes are gone, and the photo reports stopped two months in.
We bid from a walkthrough, not a square-footage table. The crew is named in the contract. Specialty trades come from a partner bench we've vetted ourselves — also named, also on our COI. You bill what you were quoted.
Seven commitments. Written down. Held to.
We own the outcome.
Not the contract. Not the platform. The result. If the floor isn't right, we come back — no invoice games, no finger-pointing.
We make things simple.
One vendor. One contact. One invoice. If a process feels confusing from your side of the desk, we redesign it until it doesn't.
We show up.
On time, every time. A no-show is not a scheduling hiccup — it's a fireable offense for our crews, and we mean that literally.
We document everything.
If we cleaned it, you have a photo of it. Verification isn't a premium add-on; it's the standard that comes with every visit.
We don't pass blame.
If something goes sideways — even when a handoff between trades is involved — it's our problem, not yours. You never chase down who to call.
We treat your building like ours.
Pride of ownership, not contractor mindset. We notice the scuffed baseboard, the flickering bulb, the door that's started sticking.
We say what we mean.
No fake-premium language, no industry jargon, no "exceptional service excellence." Plain words. Real timelines. Honest scopes.